FREQUENTLY ASKED QUESTIONS

What is OPTMEAL?

OPTMEAL is exactly what it says on the tin – OPTional MEALs. So we’re here to help you make the right decisions about food to create a leaner, trimmer you. With our weekly-changing menu of healthy snacks and meals, designed by our Cordon Bleu Chef, we’ll plan and serve up nutritious, delicious food to fuel your body.

We know that as hectic, workaholic urbanites food is not always a priority for Hongkongers, but we really think it should be. So we’ll plan your meal times providing no fuss, full-flavoured food for you to enjoy on either a daily, weekly or monthly basis. Making sure you’ll stay fighting fit all day.

Can I pick up the food orders myself?

Absolutely! We currently have 1 pick up location at Shop L, 11 Tin Hau Temple Road, Tin Hau, Hong Kong, and daily pick up time is between 11AM and 1:30PM, Monday to Friday.

We would look to add on more pick up spots as we expand, so do check back with us for updates.

What is the delivery time?

Monday to Friday 8:30am – 10:00am. And you can pre-order up one week in advance.

Can’t find your taste?

We know everyone is different and bodies vary. That’s why we can also work with you to customize a diet plan that will suit your goals. Whether you want to bulk up, slim down, tone up or just maintain – our team of gym instructors, chefs and nutritionists are at hand to find the perfect mealtime options for you.

But we don’t want to mix you all together so this customization means we can’t provide a cookie cutter answer about pricing right now. If you have any queries about individual pricings please pop us an email at info@optmeal.com.

What time is my food prepared?

To ensure fighting freshness on arrival, we simply don’t stack up or store food. All our ingredients are sourced from the market by our experienced chefs everyday, and the meals are prepared the morning before delivery.

How is your food healthy?

Our promise to you is that we always use lean, clean and healthy cooking methods when preparing your food. We’re all about fresh, natural ingredients and limit ourselves to a range of complex carbs so your body can process and react in the right ways to what you’re eating. We are also constantly on the look out for creative substitutes for all your guilty pleasures so they’ll be cauliflower puree instead of mayo on the menu here. We really think you’ll be surprised by how tasty health food can be!

How do you know your food is 100% nutritious?

We calculate the calories of what you’re eating by measuring the weight of all the raw ingredients. Then macros are calculated using our database, which crosschecks with the likes of CalorieKing.com. As well as this we use complex carbohydrates and balance all our meals to keep them lean and healthy. 

If I have a fitness goal to hit, which monthly plan I should go for?

Our fitness specialists carefully design all of our meals. They are categorized in terms of your macro needs. You may need to see to your daily calories output to see which of our monthly plan may suits you.

Are you guys environmental friendly?

Food and nature are inextricably linked, so how can we not love the environment as much as we love food? We recycle all materials in our kitchen and the food containers you will be munching from are made of entirely from compostable material.

How can the delivery food be completely fresh?

We prepare food in small batches and keep it in a controlled temperature. Any meals that have been left out for over a few hours we mark as un-servable and so they will not be reaching your door.

Where is the food made?

Part of Ma Maison, the leading culinary school in Hong Kong, and our kitchen is located in their Tin Hau Branch.

Do you do catering or company events?

Yes we do! With over 10 years experience in catering service, we don’t want to miss out on the opportunity to let people enjoy our food. Contact us at +852 5570 3607 or email us at info@optmeal.com for more info.

Is Paypal safe/secure?

All online payments are made on the Oddle food ordering platform and go through PayPal, which is safe and secure. It is an international service provider utilized by all major institutions, so you don’t need to think twice about your card safety. For more information, please check out How secure is the PayPal site?.

Find the FAQ session useless to you?

We are a super green start up and we love options! Let us know what more you want to know at info@optmeal.com so we can get back to you ASAP!